If you wish to cancel a booking, the following cancellation fees will apply:

• 120 – 91 days: 25% cancellation fee
• 90 – 31 days: 50% cancellation fee
• 31 – 0 days: 100% cancellation fee

Escape to Adventure Safaris reserves the right to alter the Safari itinerary if it, the ground handler, safari operator or guide believes such is necessary or advisable for reasons of convenience, comfort or safety. Escape to Adventure Safaris will not cancel a Safari after a booking has been confirmed unless it becomes necessary to do so as a result of actual or threatened war, civil strife, industrial dispute, terrorist unrest, active or threatened disaster, fire or adverse weather conditions or for reasons of group comfort or safety or because of any other adverse happening beyond the control of Escape to Adventure Safaris. Any such cancellation shall be in the absolute discretion of Escape to Adventure Safaris. In the event of any cancellation Escape to Adventure Safaris will inform you without delay and use its best endeavours to offer suitable and comparable alternatives. Should suitable and comparable alternatives not be available, Escape to Adventure Safaris will endeavour to refund the payments made by you to Escape to Adventure Safaris in respect of the booking.

If you wish to alter or vary a Safari once the booking has been confirmed but prior to the commencement of the Safari, Escape to Adventure Safaris shall, subject to availability, use all reasonable endeavours to bring about such alterations although it cannot guarantee that it will be able to do so. Furthermore Escape to Adventure Safaris may, at its discretion, levy a reasonable charge for any such alteration as well as for communications or other costs, expenses or charges that may be incurred. Should you wish to alter a Safari once the Safari has commenced, Escape to Adventure Safaris may, in its sole and absolute discretion allow such alternations (subject to availability) and levy a reasonable charge for any such alteration as well as for communications or other costs, expenses or charges that may be incurred. Should you elect to cancel the whole or part of the Safari, either prior to or during the Safari, the cancellation will be subject to the cancellation fees detailed above and no refunds will be made for any unused features or portions of the Safari.

Where the client has been unable to complete or reschedule the activity as detailed on the activity voucher, clearly due to the fault of the operator or agent, then a full refund will be issued, without question. If the client has been severely inconvenienced but has still completed the activity, then a full or partial refund will be issued dependent on the circumstances and severity of incident in question.