This Privacy Policy explains how Escape to Adventure Safaris (“we,” “us,” or “our”) collects, uses, and shares your personal information when you book a safari or use our services.

We collect information directly from you when you interact with us.

Contact Data:

• Name, phone number, email address, postal address.
• To manage your inquiries, send booking confirmations, and provide customer service.

Booking & Travel Data

• Passport details, birth date, nationality, dietary requirements, medical/health notes, emergency contact information.
• Essential for booking and managing your safari activities, flights, and accommodations with third-party suppliers.

Financial Data

• Payment confirmation and transaction details (processed via a third-party gateway, not stored by us).
• To process payments for your booking.

Marketing Data

• Your preferences for receiving marketing communications.
• To send you newsletters or promotional offers, where you have opted in.

Technical Data

• IP address, browser type, device information (collected automatically when you visit our website).
• To improve our website performance and diagnose technical issues.

We use your personal data primarily to fulfill our contract with you and provide our services:

To Fulfill Bookings: To secure and manage all aspects of your travel, including lodging, permits, and activities with our suppliers.
To Communicate: To send you essential updates, changes, or safety information related to your trip.
Customer Service: To respond to your questions and provide support before, during, and after your trip.
Marketing: To share bespoke safari information and special offers (you can opt out at any time).

We act as an agent, meaning we must share specific data to deliver your booked services. We do not sell your personal data.

Third-Party Suppliers: We share necessary Travel Data (e.g., name, dietary needs) with the specific safari operators, lodge owners, airlines, and ground handlers responsible for your trip.
Payment Processors: We use secure, third-party payment gateways (e.g., PayPal, bank transfers) to process financial transactions. We do not store full credit card details.
Legal Compliance: We may disclose your information if legally required to do so, such as in response to a court order or government request.

We take appropriate security measures to protect your personal data from accidental loss and unauthorised access.

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements.

Depending on your location, you may have the following rights regarding your personal data:

The Right to Access: Request a copy of the personal data we hold about you.
The Right to Correction: Ask us to correct any incomplete or inaccurate data we hold about you.
The Right to Erasure: Request the deletion of your personal data when there is no good reason for us to continue processing it (this excludes data we must retain for legal reasons).
The Right to Object: Object to the processing of your personal data for marketing purposes.

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us. Escape to Adventure Safaris is registered in Zimbabwe and hence governed by the laws of Zimbabwe.

Registration number: 3731/2017
Registered office: 280 Holland Road, Victoria Falls, Zimbabwe.
Tel Number: +263 8328 43266; +263 71 251 8078; +263 77 774 7002